Arrive in a timely matter to check in and fill out your intake form if one is required. Arriving late to your appointment will result in the shortening of your service however your booking will be charged in full. To avoid inconveniencing others, all treatments will end at the scheduled time.
Refraining from visiting if you have a fever, illness or are under directed isolation
You will be screened prior to your appointment and asked to provide your main contact info for tracing purposes.
Arrive alone and as close to your appointment time as possible [unless it’s your first visit]
If you are unable to arrive alone, the person accompanying you will be screened & asked to provide their info for tracing purposes
Registered Massage Therapists are required to prioritize patients with more essential/urgent care needs
When You Arrive
Respect the spa’s sanitation and hygiene standards and processes posted within the spa
Washing hands for a minimum of 20 seconds prior to beginning each treatment/service
Face coverings are required & physical distancing must be practised.
Disposable masks will be provided to those who arrive without one.
Reservations and Cancellations
We recommend scheduling your spa appointments a minimum of two weeks prior to your arrival for the widest selection of treatments, and appointment times. A credit card is necessary to secure your reservation. Walk-ins are welcome based on availability. If you must cancel or reschedule an appointment, please let us know 24 hours in advance and 48 hours for bookings with three or more services in the same day. A cancellation with less than 24 hours notice or no show will be charged in full. Same day bookings are considered confirmed.
Gratuities are left to the discretion of our clients. Gift certificates do not include gratuities unless otherwise specified.
Lost or Stolen Articles
We regret that the Village Wellness Spas cannot be responsible for loss or damage of personal articles. We encourage all clients to keep valuables with them at all times.
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