Frequently Asked Questions

Are your products authentic?
Yes. Village Wellness Spa is an authorized retailer of every brand we carry, so every product comes directly from the brand or its official Canadian distributor. Village Wellness Spa has been a Luxury Day and Medical Spa in Mississauga since 1989, and we use many of these products in our treatments.

How much is shipping?
Standard shipping within Canada is complimentary on orders of $200 or more, and $14 on orders under $200. International orders to the United Kingdom, Europe and Asia ship for a flat $40.

How long will my order take?
Orders are dispatched within 1–3 business days. Within Canada, delivery then takes 3–4 business days. International orders typically arrive in about two weeks.

Do you ship to the United States?
Shipping to the United States is temporarily paused because of current cross-border trade conditions. We will resume as soon as we can.

Can I pick up my order at the spa?
Yes. Choose local pickup at checkout to collect your order at 1900 Dundas Street West, Mississauga, at no charge. Orders are ready within 2–4 business days; please bring your confirmation email.

Do I need an account to order?
No. You can check out as a guest, or create an account to view your orders and keep track of past purchases.

Will I pay duties on an international order?
Any duties and import taxes are charged by your country's customs and are paid by the recipient on delivery.

Do you include samples?
Yes. Every order includes three complimentary deluxe samples. You can choose them in your cart before checkout. If you don't choose, we'll choose for you, with samples curated to suit your order.

What is your return policy?
Unopened products in their original packaging can be returned within 15 days of delivery. To start a return, email sherwood@villagespas.com or call 905-855-2344. Full details are in our refund policy.

Are sale items returnable?
No. Sale items are final sale.

Can I buy a gift card online?
Yes. Choose an amount from $50 to $2,500, then add the recipient's email, a personal message and the day you would like it to arrive. They receive the gift card by email.

Where can I use a gift card?
Online at checkout, or at the spa at 1900 Dundas Street West, Mississauga, for any treatment or skincare.

Do gift cards expire?
The value on a gift card never expires. When a gift card is bought for a specific service, we honour that service's price for one year from purchase; after that, the full value can still be used toward any service or product.

Do you offer rewards?
Yes. Members of Wellness Rewards earn points on every purchase, which can be redeemed toward future orders.

Can I pay in instalments?
Yes. Sezzle is available at checkout, letting you split your purchase into four interest-free payments.

How do I book a spa treatment?
Book online, call 905-855-2344, or email sherwood@villagespas.com.

Not sure which product or treatment is right for you?
Book a Personalized Skin Consult ($75, redeemable toward products or a treatment plan): one of our providers will assess your skin and build a plan for you. For a quick product question, email sherwood@villagespas.com.

How do I hear about sales first?
Sign up for our emails and texts. Subscribers get early access to our biggest sales of the year.

How do I reach you?
Email sherwood@villagespas.com or call 905-855-2344. We reply within 24 hours.