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Shipping Policy & Returns

Village Wellness Spas ships orders within Canada and Internationally. We process orders Monday - Friday in the order in which they are received. Please allow 2-4 business days for order processing and 3-8 business days for shipping within Canada. International orders can expect to receive their parcels in 7-30 business days. If your order is taking longer than specified, please contact us so we can look into it for you. All orders are shipped using Canada Post. 

Please Note: We do not ship SkinCeuticals Products outside of Canada

Canadian Delivery

Receive free delivery when you spend over $150. If your order is under $150, we offer delivery anywhere in Canada for a flat rate of $15. 

United States Delivery
We offer free shipping to USA for orders over $150 in all states except Alaska and Hawaii and for orders over $200 in Alaska and Hawaii. 

Shipping to the United States Standard Shipping
Under $150 in all states except Alaska & Hawaii  $15

Under $200 in Alaska & Hawaii


Please note: At the moment we do not ship to American Samoa, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, or any Armed Forces Reserves.

International Delivery (outside of Canada & USA)

We offer delivery Internationally for a flat rate of $30. 

Shipping Confirmation

You will receive a Shipping Confirmation Email once your parcel has left our warehouse. 

Tracking Your Order

If you are located within Canada, you will receive a tracking number for your order once it has been shipped. You may follow the status of your parcel by visiting Please allow up to 8 business days for the processing and shipping of all orders. If you do not receive an email with a tracking number, it is likely because you are local to our office and your order is being delivered by a local driver. All orders placed within Mississauga/Etobicoke will be delivered via a local courier.

Please Note

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Canada Post to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited Canada.

Returns and Exchanges

At Village Wellness Spas we want you to be satisfied every time you shop with us. We accept returns only on full price, unopened items. If you would like to return an unopened product for any reason, you will be refunded the price you paid for the product, upon receipt of the original, unopened item within 30 days from the date of purchase. It is the responsibility of the purchaser to pay for any costs associated with the return. ALL SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS.

For Products that arrived damaged we will offer you a replacement after receiving the original damaged item. You may return products ordered from by shipping the products back to us in their original packaging or you may visit any one of our locations and return the item in-store. We reserve the right to withhold a refund where inadequate packaging has been used. Any costs associated with returns and exchanges are the responsibility of the purchaser. Items received more than 90 days after purchase date may not be returned or exchanged. Only items purchased on can be returned to Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase. 

Please direct all Shipping and Return inquiries to

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