Refund Policy

Thank you for shopping with us. We strive to ensure you are satisfied with your purchase. If you need to return an item, please review our refund policy below.

Eligibility for Refund

• Unopened Products: To be eligible for a refund, products must be unopened and in their original, unused packaging.
• Return Window: Refunds can be requested within 7 days of receiving your order.

Refund Process

1. Return Request: Contact our customer service team within 7 days of receiving your order to initiate the return process. Provide your order number and reason for return.
2. Return Shipping: Once your return request is approved, you will receive instructions for returning the item. Please ensure the product is securely packaged to prevent damage during shipping.
3. Inspection: Upon receipt of the returned item, our team will inspect it to confirm that it meets our return criteria (unopened and in original, unused packaging).
4. Refund Issuance: If the return meets our policy requirements, a refund will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Non-Refundable Items:

• Items that have been opened or used.
• Items not returned in their original packaging.
• Items returned after the 7-day return window.
• All SALE ITEMS ARE FINAL SALE.

Exchanges:

• At this time, we do not offer exchanges. If you need a different item, please return the original product for a refund and place a new order.

Shipping Costs:

• Shipping costs for the return are the responsibility of the customer unless the return is due to an error on our part or a defective product.
• Products can also be returned in store at: 1900 Dundas Street West, Mississauga ON L5K 1P9

Questions or Concerns:

If you have any questions or need assistance with your return, please contact our customer service team. We’re here to help ensure you have a positive experience with our products and services.

Thank you for shopping with us!